📧 How Can We Help?

Try these steps in order:

• Check system permissions: Go to your device Settings → Apps → Tasklr → Notifications and ensure they're enabled
• Check in-app settings: Open Tasklr → Settings → Notifications and verify notifications are enabled
• iOS: Ensure "Critical Alerts" are enabled for deadline notifications
• Android: Check that Battery Optimization is disabled for Tasklr (Settings → Apps → Tasklr → Battery → Unrestricted)
• Restart the app: Close completely and reopen

Android users:

• Disable battery optimization: Settings → Apps → Tasklr → Battery → Unrestricted
• Allow background activity: Settings → Apps → Tasklr → Mobile data & Wi-Fi → Background data (enable)
• Some Android manufacturers (Samsung, Xiaomi, Huawei) have aggressive battery savers that kill background apps. Check manufacturer-specific settings.

iOS users:

• Ensure Background App Refresh is enabled: Settings → General → Background App Refresh → Tasklr (on)
• Check Focus/Do Not Disturb settings aren't blocking notifications

• Check your internet connection: OAuth requires active internet
• Update the app: Ensure you have the latest version from the App Store/Play Store
• Clear app data (last resort): This will sign you out but won't delete your tasks (they're saved in the cloud)
• iOS users: Settings → Privacy → Tracking → Allow Tasklr to request tracking (required for OAuth)
• Still stuck? Email [email protected] with your device type and OS version

Don't worry! Your tasks are safe in the cloud. Try these steps:

• Sign out and sign back in: Settings → Account → Sign Out, then sign in with the same account
• Check your internet connection: Tasks sync when connected to internet
• Force sync: Pull down on the task list to manually refresh
• Still missing? Contact [email protected] immediately - we have backups

• Open the app and navigate to the paywall or subscription screen
• Tap "Restore Purchases" at the bottom
• Sign in with the same Apple ID (iOS) or Google account (Android) you used to purchase
• Your premium features should unlock immediately
• Note: You must sign in with the same account used for the original purchase

1. Try "Restore Purchases" first (Settings → Subscription → Restore)
2. Sign out and sign back in to your account
3. Restart the app completely
4. If still unresolved, email [email protected] with:
   • Your email address
   • Receipt/transaction ID from Apple/Google
   • Date of purchase

iOS:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select Tasklr
5. Tap "Cancel Subscription"

Android:

1. Open Google Play Store
2. Tap Menu → Subscriptions
3. Select Tasklr
4. Tap "Cancel Subscription"

Note: You'll retain access until the end of your current billing period.

• Open the app and navigate to the subscription/paywall screen
• Look for "Have a promo code?" link at the bottom
• Tap it and enter your code
• If valid, premium features will unlock immediately
• Note: Promo codes are different from App Store redemption codes

• Check your subscription: AI features require an active premium subscription
• Internet connection: AI processing requires internet connectivity
• Task complexity: Very simple tasks (like "Buy milk") may not need breakdown and won't trigger AI
• Try again: Sometimes the AI service is temporarily busy - wait 30 seconds and retry
• Still failing? Email [email protected] with the task title you're trying to break down

Try these troubleshooting steps:

• Restart the app: Close completely (swipe away from recent apps) and reopen
• Update to latest version: Check App Store/Play Store for updates
• Free up storage: Ensure you have at least 500MB free space on your device
• Clear app cache:
  • iOS: Delete and reinstall app (your data is in the cloud and won't be lost)
  • Android: Settings → Apps → Tasklr → Storage → Clear Cache (NOT Clear Data)
• Check for OS updates: Ensure your device OS is up to date

• Check you're signed into the same account on both devices
• Force sync: Pull down on the task list to refresh
• Check internet connection on both devices
• Restart both apps to trigger a fresh sync
• Check "Last synced" timestamp in Settings → Account to verify sync status

We love hearing from users! Email us at [email protected] with:

• Detailed description of the feature
• How it would help you with ADHD/task management
• Any examples from other apps (if applicable)

Premium subscribers can vote on feature requests and get priority consideration for custom features!